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Bruno Responsible Gambling

Gambling is entertainment. It works best when it stays that way, and this page sets out the specific tools we offer, the external organisations you can contact, and how to reach us directly. Bruno Casino operates under a licence issued by the Kahnawake Gaming Commission (licence number 00872, held by Manila Marketing N.V.). If something feels off, the information below is here to help.

Our commitment

Bruno Casino operates under the Kahnawake Gaming Commission licence number 00872. Our licence requires identity verification, secure transactions, and fair game testing, and we take those obligations seriously. Bruno is not UK Gambling Commission licensed, so GAMSTOP integration does not apply here, but self-exclusion is available directly through us at any time.

Tools available

Several controls are available from within your account. You can apply them yourself or request them through our support team.

  • Loss limits: set a cap on how much you can lose over a given period
  • Self-exclusion: request immediate account closure; once submitted, the account is closed straight away and we take reasonable steps to prevent new accounts being opened
  • Bonus refusal: you can decline any bonus offer or cancel an active bonus at any point without losing your own funds
  • Account closure: email [email protected] to close your account at any time

Note that deposit limits cannot be applied to cryptocurrency deposits. If you primarily use crypto and want to restrict your play, self-exclusion or account closure are the available routes. When a self-exclusion request is processed, the account closes immediately.

Signs to watch for

Some patterns can indicate that gambling has shifted from entertainment to something harder to manage.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you originally planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless or irritable when not gambling
  • Hiding gambling activity from people close to you

Where to get help

Several organisations offer free, confidential support. All of the following operate independently of Bruno Casino.

Contact us

For self-exclusion requests, account closure, or any responsible gambling question, email us at [email protected] . Our live chat is available 24 hours a day, seven days a week, if you prefer to speak with someone immediately. Account closure requests sent by email are processed as quickly as possible, and self-exclusion takes effect the moment it is confirmed.